Wednesday, April 28, 2010

Daily Briefing: Stranded fliers' experiences vary widely

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Stranded passengers rest on cots inside John F. Kennedy International Airport following flight disruptions due to volcanic activity in Iceland April 20 in New York City. "There are a lot of inconsistencies in terms of customer care based on geography and the citizenship status of the traveler, or of the airline,"  one analyst said.
Stranded fliers' experiences vary widely
By Dan Reed, USA TODAY
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